Shipping & Delivery Policy-Â SMK LOGISTICS
At SMK LOGISTICS, we are committed to delivering your orders in a timely, reliable, and cost-effective manner. Please review our Shipping & Delivery Policy to understand how we manage and process shipments.
1. Processing Time
- All orders are processed within 3–7 business days after payment confirmation.
- During high-demand seasons or promotional events, processing may take longer. We will notify you in case of significant delays.
2. Shipping Methods & Carriers
- We ship via reliable domestic and international courier services, including DHL, FedEx, TCS, Leopard Courier, and others.
- Customers may request preferred carriers at checkout, and we’ll accommodate if available.
3. Shipping Rates
- Shipping charges are calculated based on order volume, weight, dimensions, and destination.
- Bulk orders may qualify for discounted shipping rates or free shipping, depending on ongoing promotions.
4. Delivery Time
- Domestic Orders: Estimated delivery time is 2–5 business days after dispatch.
- International Orders: Estimated delivery time is 5–12 business days, depending on location and customs clearance.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number and shipping confirmation email.
- You can track your order via respective courier service or by contacting us.
6. Customs, Duties & Taxes
- For international shipments, customers are responsible for any customs duties, import taxes, or clearance fees applicable in their country.
- SMK LOGISTICS is not responsible for delays caused by customs processes.
7. Delivery Issues
- If an order is lost, delayed, or arrives damaged, please contact us within 5 days of expected delivery.
- We will work with the carrier to resolve the issue or offer replacements/refunds as per our return policy.
8. Address Accuracy
- Please ensure that all shipping information is complete and accurate.
- We are not liable for delivery issues due to incorrect or incomplete addresses provided by the customer.
Contact Us
If you have questions about shipping, delivery, or special logistics requirements, please contact us at:
📧 Customerservice@smklogistics.com
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